Sales and Return Policies:
 
• All sales are final. Return of non-defective product within the first 30 days from date of purchase are subject to a 15% Return   Fee.
 
• Sales Tax will be charged on all orders delivered to an address in California (CA)

• Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product.

• Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.

• Only defective product returns will be accepted after 30 days for repair or replacement only.

• Due to the dynamic nature of the Internet, computer and electronics related parts, prices may change at any time without notice.   Sunvalleyus.com does not offer price protection.
 
RMA
• To return a product you must obtain a Return Merchandise Authorization (RMA) number. Sunvalleyus.com will not accept returns   without  prior authorization.

• RMA numbers are valid for 30 days. RMA numbers will not be extended and will be closed upon expiration. You must contact       Sunvalleyus.com to obtain another RMA number.

• Once the RMA has been issued you will receive an email explaining what to expect during the return process. It is highly     recommended that you use the non-prepaid address label provided on the lower portion of the RMA email sent out upon generation.

• If the return is a multiple box shipment the RMA number must be marked on all packages returned. All packages returned must have   the RMA number displayed in large bold letters on the outside of the box.

• Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s   expense.

• Shipments that are refused without authorization, or that are returned due to an invalid address,or customers do not want the product ordered, are subject to a 15% Return     Fee or restocking fee.

• All product(s) must be return as originally received to include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately   as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the   customer’s expense.

• All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing, Sunvalleyus.com will substitute the product(s)     with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available, Sunvalleyus.com will credit     the customer’s account based upon current market value of the received product(s).

• Other than Gift Certificates, credits expire 6 months after the date they are issued.

• Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software   environment is not therefore inherently ""defective"",but we would try to exchange the most suitable one for you.

• Sunvalleyus.com reserves the right to refuse service to anyone.

• Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase.

• Sunvalleyus.com strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content,   Sunvalleyus.com shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has   already been charged and an order subsequently canceled, Sunvalleyus.com will issue a refund to the credit card account in the amount of the charge.

RMA Request Form

A Return Merchandise Authorization (RMA) number must be issued by Papatek.com for any returns. To obtain an RMA number, please submit this completed form.
Purchases made at Papatek are covered by a 30-day return policy. During the 30 day window, customers can obtain a refund or replacement for any purchases made during the timeframe. After 30 days, products can only be replaced with the same products under warranty.

Customer Information
Full Name:
 
Email Address:
 
Order Number:
 
Part number:
 
Request:
 
Reasons for the RMA:  
Please be as detailed as possible in describing your problem.